Privacy Policy
Recipient: Personal Data Protection Officer Genesis Studio
Contact Information: support@genesisstudio.com
Genesis Studio (hereinafter referred to as "we", "us" or "our") designs this privacy policy for users (hereinafter referred to as "you") to learn how we collect, store, use, share, transfer, disclose, and delete your personal information and the rights you enjoy. You can contact our data protection officer via the contact information provided by us if you have any questions or concerns for the processing of your personal information. We will get back to you within 15 business days.
This Privacy Policy is closely linked to the products and/or services you use. Please read this Privacy Policy carefully and make sure you have fully understood its content before any use.
How Do We Collect Your Personal Information?
1.1. Personal Information
We may collect personal information such as your name, email address, and other contact details when you register or interact with our games.
1.2. Non-Personal Information
On purpose of improving our services, we may collect non-personal information from you such as:
Gameplay data
Analytics data
Device information including device ID, device name, device type, and version, system version, IP address, application ID, network connection status, network access method and type after your consent is obtained
1.3. Cookies and Tracking Technologies:
We use Cookies and similar tracking technologies for the purpose of providing you with better products and/or services. With the help of these advanced technologies, we are able to track your game progress and learn about your game info so as to provide you with a smooth and high-quality user experience. We shall not apply the above-said technology for any other purpose that is not listed in this policy. Please understand that certain services can only be achieved with these above-said technologies.
1.4. No special categories of information
We do not request or intend to collect any “special categories of information” such as any information on health, race, religion, political opinions or philosophical beliefs, sexual preferences or orientation. Please, be cautious when sharing this information about yourself (or others) in our forums.
2. How Do We Use Your Personal Information?
2.1. To Provide and Maintain Our Services
We use your personal information to operate and maintain our puzzle games:
To create user accounts/profiles to enable you to play our Games
To provide you with the correct versions of our games and/or applications (e.g. knowing which language to make our games available to you in)
To enable you to communicate with other users (including via chat rooms, forums and/or private messages) and leaderboards local to you
To send you service-related communications including confirmations, technical notices, updates, security alerts, and support/administrative messages
2.2. To Improve Our Services
We analyze the information to understand usage patterns and improve the user experience:
To respond to your customer support requests (e.g. if you write to us with a complaint)
To receive error messages about any issues you/your device encounters with our Services to enable us to fix bugs and interoperability issues
To detect and prevent illegal activities (e.g. hacking or cheating)
To track game installs (for purposes of measuring the effectiveness of marketing campaigns).
To conduct optional user feedback surveys
To understand you, your preferences and user traffic to enhance your experience and enjoyment using our Game
To conduct research
2.3. To Communicate with You
We may use your contact information to send you updates, newsletters, and promotional content.
2.4. For Legal and Security Purposes:
We may use your information to comply with legal obligations and protect our rights and interests.
2.5. For promotional activities (including marketing and advertising)
We may use your information for promotional purposes:
To provide you with in-game offers and rewards based on your in-game behaviors
To serve you with relevant targeted advertisements (necessary to fund our Services)
To make you offers to purchase in-game items on discount based on your in-game activity and purchase history.
To send you marketing communications and/or newsletters about rewards and promotions if you have subscribed to them
3. Information Sharing and Disclosure
3.1. With Your Consent
We may share your information with third parties if you give us your consent.
3.2. Service Providers
We may share your personal information with companies in our business group, third-party service providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help enhance the security of our Services), or parties that otherwise process personal information for the purposes described in this Privacy Policy or communicated to you when we collect your personal information.
3.3. Legal Requirements
We may disclose your information if required to do so with any competent law enforcement body, regulatory authority, government agency, court of law or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.
4. Data Security
We attach great importance to the security of your personal information and will take all commercially-acceptable measures to protect it. All reasonably practicable steps will be taken to ensure that no irrelevant information is collected. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. But please remember that there is no 100% secure and reliable internet transmission or digital storage method and we cannot guarantee absolute safety. You should always exercise caution when your personal security is concerned.
5. Your Rights
Your privacy rights are described below. These rights are applicable to information related to you. Its range and applicability varies based on regions.
5.1. Access and Update:
You can access personal information related to you. If you have questions for our processing of your personal information, you can contact us via the contact information provided.
If you think our processing of your personal information is wrong or the personal information you provide to us is incorrect, you can contact us via the contact information provided by us to correct and update them.
5.2. Delete:
You can request the deletion of your personal information:
When collecting and using your information, we will provide meaningful choices to you. Please contact us via the contact information provided by us if you wish to check, edit or delete your personal profile. We will take reasonable measures after your identity is verified and your specific requirements are made clear. But please note that certain functions that require this kind of information may not be functionable after deletion.
You can directly contact us via the contact information provided in this Privacy Policy if you wish to delete your product account. Please be reminded that, once deleted, your account will be unrecoverable. User caution is advised.
5.3. Opt-Out:
You can opt-out of receiving promotional communications from us at any time.
You can exercise this right by clicking on the “unsubscribe/opt out” link in the marketing communications we send you
6. Changes to This Privacy Policy
We might update this privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If you continue to access or use this platform, it will be construed as your consent to the updated policy. If you do not accept the updated policy, you should cease to access or use this platform.
Please note that, if we need to adapt the policy to legal requirements, the new privacy policy will take effect immediately or as needed.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@genesisstudio.com.